Question 1

What is ContentPlan?

Accepted Answer

ContentPlan is a content collection tool built for digital agencies. It gives your clients a structured, guided way to deliver website content — on time, every time. You build a sitemap, invite your client, and they fill in content page by page.

Question 2

Who is ContentPlan for?

Accepted Answer

ContentPlan is designed for web design agencies, freelance designers, and any team that builds websites for clients. If you've ever chased a client for content, ContentPlan is for you.

Question 3

Do my clients need to create an account?

Accepted Answer

Yes, but the process is simple. Clients receive an email invitation with a link. They create an account and are immediately taken to their guided content flow — no setup or configuration required on their end.

Question 4

Can I use ContentPlan for multiple clients?

Accepted Answer

Absolutely. Each client project lives in its own space. Depending on your plan, you can manage 1 to unlimited projects simultaneously.

Question 5

What is the sitemap builder?

Accepted Answer

The sitemap builder is an interactive canvas where you create your site's page hierarchy. Drag pages to rearrange, nest child pages under parents, and visualize the full site architecture. Your client sees this same structure when they fill in content.

Question 6

What is the guided client flow?

Accepted Answer

Instead of dumping clients into a complex interface, the guided flow walks them through content entry one page at a time. They see a progress stepper, a focused editor for each page, and clear navigation to move forward or backward.

Question 7

How does content editing work?

Accepted Answer

Clients write content using a rich text editor powered by TipTap. They can format text (bold, italic, lists, links), and attach files like images and documents directly to each page.

Question 8

Can clients upload files?

Accepted Answer

Yes. Each page supports file attachments. Clients can upload images, PDFs, Word docs, and more. Files are stored securely in Supabase Storage and accessible to the agency team.

Question 9

How do due dates and reminders work?

Accepted Answer

You can set a due date on any page. When a deadline is approaching or overdue, ContentPlan automatically sends email reminders to assigned clients. A 3-day cooldown prevents reminder spam.

Question 10

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 1 project, 1 team member, 1 GB of storage, and 10 AI calls per month. It's a real plan — no time limit, no credit card required.

Question 11

Can I switch plans at any time?

Accepted Answer

Yes. Upgrade or downgrade from your organization settings at any time. When upgrading, you're prorated for the remainder of your billing cycle.

Question 12

Is there a free trial of paid plans?

Accepted Answer

We don't offer time-limited trials. Instead, the Free plan lets you try ContentPlan with a real project. When you need more capacity, upgrade.

Question 13

How does billing work?

Accepted Answer

We bill monthly or annually via Stripe. Annual plans save 20%. You can cancel anytime — your plan stays active through the end of the billing period.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through Stripe. For Agency plan customers, we can also arrange invoicing.

Question 15

What happens if I cancel?

Accepted Answer

Your plan stays active through the end of your current billing period. After that, your organization reverts to the Free plan. Your data is preserved — nothing is deleted.

Question 16

Where is my data stored?

Accepted Answer

All data is stored in Supabase (PostgreSQL) hosted on AWS in the us-east-1 region. Files are stored in Supabase Storage. All data is encrypted in transit and at rest.

Question 17

Is my data secure?

Accepted Answer

Yes. We use row-level security (RLS) on every table, ensuring users can only access data they're authorized to see. Authentication is handled by Supabase Auth with JWT tokens.

Question 18

Can I export my data?

Accepted Answer

Yes. You can download individual page content and files at any time. Paid plans include bulk download to export all files for a project as a ZIP archive.

Question 19

Do you sell my data?

Accepted Answer

No. We never sell, share, or monetize your data. Your content belongs to you and your clients. See our Privacy Policy for full details.

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